Serein support

Is Serein available yet?

Not yet. Serein is in development and has not been released on the App Store. This page exists so that support and contact information is in place ahead of release.

How do I change or remove my Witness?

From Settings inside the app. Removing a Witness ends their access immediately. Note that with no Witness in place, nothing external is holding your limits — you can loosen them yourself, so they rest on your own honesty.

What can my Witness actually see?

Only the requests you make to loosen a limit, so that they can approve or refuse them, and — if you have enabled it — that a block occurred. They never receive your browsing history or what you attempted to reach, because Serein does not record it. They also cannot change your settings; there is no remote control.

I need to remove a restriction and my Witness is unavailable.

This is the situation Serein is designed for, and we have deliberately not built a bypass — one would defeat the purpose of the tool. If a Witness has become permanently unreachable, you can replace them in Settings. If you are locked out in a way that is causing you a genuine problem, write to support@solace-foundry.com.

How do I cancel my subscription?

Subscriptions are billed by Apple, so they are cancelled through Apple: open the Settings app, tap your name, then Subscriptions. Cancelling stops future renewals. We cannot cancel or refund an Apple subscription on your behalf — refunds are requested from Apple at reportaproblem.apple.com.

How do I delete my account and data?

From Settings inside the app. You can also write to privacy@solace-foundry.com and we will do it for you. See the privacy policy for exactly what is removed.

Something is broken.

Tell us what you were doing, what happened, and which iPhone and iOS version you are on — that is usually enough for us to find it. Send it to support@solace-foundry.com.

Edition 2 · Last updated 2026-09-21